The Challenge
Support teams are constantly context-switching between open tickets, trying to piece together conversation histories from different channels. When a customer reaches out again, agents scramble to find past interactions—wasting time and eroding the customer’s confidence.
- Conversation history is fragmented across email threads, ticket notes, and call logs
- Agents spend too much time clicking through HubSpot screens before they can actually help
- Associating tickets with the right contacts and deals is time-consuming and error-prone
- Nothing falls through the cracks until it already has—and a customer is already frustrated
The Autohive Solution
The HubSpot User Reporting agent centralises all your support data in one instant query. Retrieve tickets, read full conversation threads, and link interactions to the right contacts and deals—all without navigating through multiple HubSpot views.
Instant Ticket Retrieval
Pull recent or specific tickets in seconds. Filter by status, priority, contact, or any HubSpot property to find exactly what you need without hunting through lists.
Full Conversation Thread Access
Read complete interaction histories tied to each ticket—every comment, reply, and note in chronological order. Agents walk into every interaction fully briefed, every time.
Ticket-to-Contact Association
Instantly surface the contact and deal records linked to any ticket. Understand a customer’s broader relationship with your business before you respond, enabling more personalised and effective support.
Benefits
- Faster resolution times — Agents spend less time searching and more time solving
- Better customer experience — Full context means fewer repeated questions and more empathetic responses
- Consistent service quality — Every agent has the same complete picture, regardless of who handled the ticket previously
- Reduced ticket backlog — Streamlined access to information helps teams work through queues more efficiently
- Clear audit trails — Full interaction histories support quality assurance and compliance requirements
How It Works
- Query by ticket or contact — Ask the agent to retrieve tickets by status, priority, contact name, or any relevant filter
- Review the full thread — Get the complete conversation history in one response, including all comments and notes
- Access linked records — See associated contacts, companies, and deals directly alongside ticket details
- Add context and respond — Use the retrieved information to craft an informed, personalised response faster
Getting Started
- Sign up at app.autohive.com
- Connect HubSpot User Reporting from the marketplace
- Configure your HubSpot integration
- Start retrieving tickets and conversation histories instantly
Learn more: HubSpot User Reporting on Autohive
