Actions are tasks your AI agent can perform through this integration, such as creating, finding, or updating items.
Creates a new company in your Freshdesk account. Company name is required. You can optionally add domains, description, and other details.
Creates a new contact in Freshdesk. Name and email are required.
Adds a private note to a ticket. Private notes are only visible to agents.
Adds a public reply to a ticket. Public replies are visible to the customer.
Creates a new support ticket in Freshdesk. Email and subject are required, along with either description or priority and status.
Deletes a company from your Freshdesk account. This action cannot be undone.
Soft deletes a contact. Can be restored later.
Deletes a ticket. Deleted tickets can be restored within 30 days.
Retrieves details of a specific company by its ID.
Retrieves details of a specific contact by its ID.
Retrieves details of a specific ticket by its ID.
Returns a list of all companies in your Freshdesk account. Results are paginated with 30 companies per page by default.
Returns a list of all contacts. Results are paginated with 30 contacts per page by default.
Retrieves all conversations (notes and replies) for a specific ticket.
Returns a list of all tickets. Results are paginated with 30 tickets per page by default.
Search for companies by name using autocomplete. The search is case insensitive but requires complete words (no substring matching). For example, 'Acme Corporation' can be found with 'acme', 'Ac', 'Corporation', or 'Co', but not 'cme' or 'orporation'.
Search for contacts by name using autocomplete. The search is case insensitive but requires complete words (no substring matching). For example, 'John Jonz' can be found with 'john', 'Joh', 'Jonz', or 'jon', but not 'hn' or 'nz'.
Updates an existing company's information. Provide the company ID and the fields you want to update.
Updates an existing contact's information.
Updates an existing ticket. Provide the ticket ID and the fields you want to update.