The Challenge
Decisions rarely wait for perfect information — and when teams need customer context fast, the barriers to accessing research can slow everything down:
- Dovetail expertise is required — navigating a large workspace, knowing which projects are relevant, and finding the right entries requires familiarity that not every stakeholder has
- Research is bottlenecked through researchers — teams often need to wait for a dedicated researcher to locate and extract the relevant data, adding unnecessary delays
- Context is hard to retrieve under pressure — in fast-moving situations like product launches, escalations, or strategy meetings, there’s no time to browse through dozens of projects
- Research value declines with distance — the longer it takes to access insights, the less likely they are to influence the decisions that matter
This bottleneck means that valuable customer research often sits unused while teams make decisions without the full picture.
The Autohive Solution
The Dovetail integration transforms AI agents into on-demand research navigators. Any team member can get relevant customer context in seconds — regardless of their familiarity with Dovetail’s structure.
On-Demand Project Discovery
Agents can list all available research projects in your Dovetail workspace, giving teams an immediate overview of what research exists — without needing to know where to look.
Detailed Metadata Retrieval
Before diving deep, agents can retrieve detailed metadata for specific projects, insights, and data entries — providing context that helps identify the most relevant sources quickly.
Full Content Access on Request
When a deeper understanding is needed, agents can retrieve the complete content of research insights and raw data entries — such as interview transcripts or survey responses — in readable markdown format, ready for immediate use.
Benefits
- Zero Dovetail expertise required — Anyone on the team can access research context through natural language queries
- Faster decision cycles — Customer evidence arrives in seconds rather than waiting hours for a researcher to respond
- Broader research adoption — Sales, support, and leadership teams benefit from research that was previously only accessible to product and research teams
- Higher-confidence decisions — Stakeholders act on real customer context rather than assumptions or outdated information
How It Works
- Set up the Dovetail integration — Connect your workspace via the Autohive marketplace
- Configure the research agent — Give the agent access to your Dovetail workspace and define its retrieval capabilities
- Request context on demand — Ask the agent natural language questions like “What does our research say about enterprise customer onboarding?”
- Receive structured context — The agent retrieves project overviews, key insights, and supporting data entries in a clear, readable format
- Make informed decisions — Use the customer context directly in meetings, planning sessions, or stakeholder communications
Getting Started
- Sign up at app.autohive.com
- Connect Dovetail through the Autohive marketplace
- Deploy a research context agent for your team
- Enable everyone in your organization to access customer intelligence on demand
