The Challenge
Every time a work order arrives — from a customer call, an email, an online request, or a scheduled maintenance trigger — someone has to manually open Fergus and create the job. For busy field service teams, this means:
- Data entry delays: Jobs sit in a queue waiting to be entered while technicians could already be dispatched
- Transcription errors: Manual re-entry of customer names, addresses, and job details introduces mistakes
- Bottlenecks under volume: High request periods overwhelm admin staff, causing service delays
- Inconsistent job records: Rushed manual entries result in incomplete or inaccurate job data
The Autohive Solution
The Fergus integration on Autohive automates the complete work order to job lifecycle — from the moment a request arrives to the point it’s finalized and ready for assignment.
Automatic Draft Job Creation
When a work order arrives from any source — email, phone system, scheduling tool, or CRM — Autohive captures the core details and immediately creates a draft job in Fergus. No manual intervention required.
Intelligent Job Updating
Once the draft exists, Autohive enriches it with full job specifications: customer IDs, site locations, job descriptions, and any additional details. Jobs are updated with accurate, validated information before being finalized.
One-Click Job Finalization
When all details are confirmed, Autohive automatically converts the draft into an active job in Fergus — making it immediately available for technician assignment and field dispatch.
Benefits
- Speed — Jobs are created in seconds from the moment a work order arrives, not minutes or hours later
- Accuracy — Automated data capture eliminates transcription errors and ensures consistent records
- Scalability — Handle high volumes of incoming work orders without adding administrative headcount
- Visibility — Every job is in Fergus immediately, giving dispatchers real-time awareness of workload
- Compliance — Complete, accurate job records support invoicing, reporting, and audit requirements
How It Works
- Work order received — A customer request, maintenance trigger, or scheduling event generates a work order in your intake system
- Draft job created — Autohive automatically calls the Fergus API to create a draft job with core details
- Job updated — Full specifications including customer ID, site ID, and job description are applied to the draft
- Job finalized — The draft is converted to an active job, ready for technician assignment and dispatch
- Team notified — Dispatchers see the new job in Fergus immediately, with all required context in place
Getting Started
- Sign up at app.autohive.com
- Connect your Fergus account from the Fergus integration page
- Configure your work order intake source (email, CRM, scheduling tool, or webhook)
- Set up your automated job creation workflow
- Deploy and start getting jobs into Fergus the moment work orders arrive
