The Challenge
Effective field service dispatch depends on having the right information at the right moment. Without real-time visibility into your Fergus data, dispatchers face costly blind spots:
- No technician roster access — Dispatchers can’t quickly see who is available or what capacity exists across the team
- Unknown job history — Assigning a technician without knowing their current active jobs risks overloading individuals
- Incomplete job context — Sending a technician without full job details (completion status, customer info, site location) leads to confusion and delays
- Duplicate lookups — Manually checking customer records and site information for every assignment wastes time
- Reactive rather than proactive — Without live data, dispatchers react to problems instead of preventing them
The Autohive Solution
The Fergus integration on Autohive gives dispatchers a complete, real-time picture of your workforce and job status — so every assignment decision is backed by accurate data.
Full Technician Roster Access
Autohive retrieves the complete list of users from your Fergus account — giving dispatchers a live view of all technicians and staff, their roles, and team structure. No more manually checking who’s available or who’s already overloaded.
Individual Job Detail Retrieval
Before assigning a new job, Autohive can pull the full details for any existing job in Fergus — including its completion status, invoice data, customer record, and site information. Dispatchers make assignments knowing exactly what’s already in progress.
Customer and Site Verification
Autohive searches and retrieves customer records and site details directly from Fergus, ensuring the job being assigned has verified prerequisites and that the technician receives accurate location and contact information.
Benefits
- Faster dispatch — Decisions are made in seconds with all relevant data at hand, not after manual lookups
- Better assignments — Match jobs to technicians based on availability, location, and workload — not guesswork
- Reduced errors — Verified customer and site data means technicians arrive at the right place with the right information
- Improved SLA compliance — Real-time job visibility helps dispatchers prioritize urgent assignments before windows are missed
- Team efficiency — Prevent burnout by distributing work evenly across the technician roster
- Customer satisfaction — Faster, more accurate dispatch translates directly to better service experiences
How It Works
- New job assignment needed — A new job arrives in Fergus or a dispatcher needs to reassign existing work
- Technician roster retrieved — Autohive lists all Fergus users, giving dispatchers a live view of team capacity
- Job details checked — For relevant existing jobs, Autohive retrieves full records including status and completion data
- Customer and site verified — Autohive looks up the customer profile and confirms site details for the job being assigned
- Assignment made — The dispatcher selects the best-matched technician with full context in view
- Job updated — The assigned technician and any updated details are applied to the job in Fergus
Getting Started
- Sign up at app.autohive.com
- Connect your Fergus account from the Fergus integration page
- Configure your dispatch workflow to surface Fergus user lists and job details on demand
- Integrate with your scheduling or CRM system if cross-platform context is needed
- Deploy and give your dispatch team the real-time Fergus visibility they need to assign jobs with confidence
