The Challenge
Screening alerts and false positives are inevitable in AML compliance. When a customer fails initial verification or triggers a sanctions match, compliance analysts must investigate thoroughly, document their reasoning, and make defensible decisions—all while the customer waits.
- Alert overload from false positives creates analysis bottlenecks
- Investigation pressure to balance thoroughness with customer experience
- Documentation requirements demand clear reasoning for every decision
- Defensibility concerns about whether investigation records will satisfy regulators
- Manual processes slow resolution and increase operational costs
The Autohive Solution
The FirstAML integration provides compliance analysts with complete context for every alert. Retrieve full case details including risk assessments and verification history, add structured investigation notes, and mark cases complete or abandoned with comprehensive documentation—creating defensible compliance records that withstand regulatory scrutiny.
Complete Case Context
Access all verification results, risk assessments, and historical screening data in one view, providing analysts with full context for investigation decisions.
Structured Investigation Notes
Add detailed investigation findings directly to cases, creating a clear narrative of what was reviewed, why decisions were made, and what evidence supports conclusions.
Defensible Case Closure
Mark cases complete with approval documentation or abandoned with justification, ensuring every decision point is recorded with timestamps and analyst attribution.
Benefits
- Faster Resolution - Access complete case context instantly rather than searching multiple systems
- Reduced False Positives - Better context enables analysts to confidently clear legitimate customers
- Regulatory Defense - Demonstrate thorough investigation process with time-stamped, structured documentation
- Quality Consistency - Ensure all analysts follow the same investigation and documentation standards
- Audit Readiness - Produce complete investigation records for any case on demand
How It Works
- Alert Trigger - Customer fails screening or triggers sanctions match, creating investigation requirement
- Context Retrieval - System retrieves full case details: verification results, risk assessment, screening history
- Investigation - Analyst reviews evidence, searches additional sources, and documents findings in case notes
- Decision Documentation - Analyst records decision rationale, evidence reviewed, and conclusion
- Case Resolution - Case marked complete (customer cleared) or abandoned (customer rejected) with full justification
- Audit Trail - Complete investigation record remains searchable with timestamps, analyst attribution, and evidence chain
Getting Started
- Sign up at app.autohive.com
- Connect your FirstAML integration from the marketplace
- Configure your exception handling and investigation workflow
- Build defensible compliance decisions
