The Challenge
Regulated industries and professional services face a documentation nightmare: critical customer files arrive via email attachments, chat uploads, and message threads, but manual tracking creates compliance risks and operational chaos.
- Important attachments get buried in old conversations and lost
- No systematic way to archive customer documents as they arrive
- Compliance audits require manual searching through months of messages
- Team members can’t quickly retrieve documents shared weeks ago
- File storage is inconsistent across team members’ local systems
- Missing documentation during audits creates legal and regulatory exposure
The Autohive Solution
The Front integration automatically detects, downloads, and archives every message attachment, organizing files by conversation, client, or project while maintaining complete audit trails for compliance requirements.
Automatic Attachment Extraction
As soon as messages arrive with attachments, automation downloads files as base64 content, making them available for immediate processing, storage, or integration with document management systems.
Organized Archival by Context
Files are automatically tagged and stored with conversation metadata—customer name, date, conversation topic—making retrieval instant instead of requiring manual searches through email threads.
Compliance-Ready Audit Trails
Every document download, storage action, and retrieval is logged with timestamps and user data, creating the paper trail required for regulatory audits and legal discovery.
Benefits
- Zero Lost Documents - Every attachment is automatically captured and archived, eliminating the risk of missing critical files
- Instant Retrieval - Find customer documents in seconds using conversation context instead of searching through months of messages
- Regulatory Compliance - Maintain complete, timestamped records of all customer communications and attachments for audit requirements
- Centralized Storage - All team members access the same organized document repository instead of scattered local files
- Reduced Manual Work - Eliminate the tedious process of manually downloading, renaming, and organizing customer files
How It Works
- Connect Front to Autohive - Integrate your Front account with Autohive’s automation platform
- Configure Attachment Rules - Set up automation to detect and download attachments from specific inboxes, customers, or conversation types
- Define Storage Destinations - Map downloaded files to your document management system, cloud storage, or internal databases
- Add Metadata Tagging - Automatically tag files with customer name, conversation ID, date, and custom categories for easy retrieval
- Enable Audit Logging - Activate comprehensive logging of all document operations for compliance requirements
- Set Retention Policies - Configure automated archival and deletion schedules to meet regulatory retention requirements
Getting Started
- Sign up at app.autohive.com
- Add the Front integration from the marketplace
- Configure your attachment detection and archival rules
- Connect your document storage systems
- Activate audit logging and compliance features
- Rest easy knowing every customer document is captured and retrievable
