The Challenge
Multi-team onboarding is where projects go to stall. Sales completes discovery, but no one notifies implementation. Implementation finishes setup, but support isn’t yet aware the customer is ready for training. Meanwhile:
- Tasks sit in the wrong phase with the wrong owner for days
- No one has visibility into how much time each team actually spent
- Dependencies between teams are poorly enforced, leading to rework
- Coordination meetings multiply as teams try to figure out what’s already done
- Customers notice the cracks and lose confidence in your delivery capability
The problem isn’t the people — it’s the absence of automated handoff logic between phases.
The Autohive Solution
Autohive’s GUIDEcx integration automates the entire cross-team handoff workflow. As each phase completes, your AI agent takes care of task transitions, ownership reassignment, and time logging without any manual coordination.
Automatic Phase Transitions
When tasks in the current phase reach completion, the agent automatically moves work to the next phase in GUIDEcx and triggers notifications to the incoming team. Nothing sits waiting for someone to manually advance it.
Dynamic Ownership Reassignment
As tasks move downstream — from sales to implementation, or implementation to support — the agent reassigns task ownership to the correct team members based on phase, role, or customer account rules.
Cross-Team Time Logging
Every team’s contribution is logged automatically against the relevant tasks and projects. You get a clear picture of how many hours each function invested, without relying on manual time entries that never happen consistently.
Benefits
- No more stalled handoffs — transitions happen automatically the moment a phase completes
- Clear accountability — every task always has the right owner for its current phase
- Accurate time attribution — know exactly how much each team invested per customer
- Reduced rework — dependency enforcement prevents downstream teams from starting before prerequisites are met
- Better customer experience — customers see a seamless, coordinated delivery rather than a disjointed series of handoffs
How It Works
- Phase completion detected — The agent monitors task statuses across the current phase in GUIDEcx
- Transition triggered — When all required tasks in a phase are complete, the agent advances the project to the next phase
- Ownership reassigned — Tasks in the new phase are automatically reassigned to the correct team members
- Dependencies enforced — The agent verifies that prerequisite tasks are complete before marking downstream work as available
- Time logged — Hours worked by each team are recorded against the relevant tasks and projects automatically
Getting Started
- Sign up at app.autohive.com
- Connect your GUIDEcx account from the Autohive marketplace
- Map your teams to their respective phases and configure handoff rules
- Deploy your agent to begin automating every cross-team transition
