The Challenge
Status updates are one of the most expensive time sinks in any onboarding operation. Project managers field the same questions repeatedly:
- “Where are we on the implementation?”
- “Has the customer completed training yet?”
- “How many hours have we spent on this account?”
Each answer requires someone to log into GUIDEcx, check the current state, and manually compose an update. Multiply this across dozens of simultaneous onboarding projects, and your team’s most valuable time evaporates in status communication. Meanwhile, executives making resource decisions are working with stale information.
The Autohive Solution
Autohive’s GUIDEcx integration automatically surfaces progress information as it happens — no one needs to ask, and no one needs to manually write updates.
Automated Milestone Announcements
When a task or milestone reaches completion, the agent immediately posts a structured update to the relevant GUIDEcx task message channel. Every stakeholder sees the same accurate, timely information the moment progress occurs.
Automatic Time Logging
As work completes at each stage, the agent logs time against the associated tasks and projects in GUIDEcx. This builds a live record of hours invested per customer without relying on engineers or consultants to remember to log their time.
Executive-Ready Visibility
With automated time records and milestone updates in place, executives can query GUIDEcx at any time to see actual hours invested per customer and project — enabling accurate forecasting and resource planning without scheduling a meeting.
Benefits
- Eliminate status meetings — stakeholders always have current information in GUIDEcx without asking
- Reduce project manager interruptions — automated updates handle routine communication so PMs focus on delivery
- Accurate time records — know exactly how many hours each customer has consumed, not just estimates
- Faster executive decisions — leadership accesses real data on project health and resource consumption instantly
- Better client relationships — customers see proactive updates rather than radio silence between check-ins
How It Works
- Milestone reached — A task or phase reaches completion in GUIDEcx
- Update posted — The agent automatically posts a structured completion note to the task’s message channel in GUIDEcx
- Time recorded — Hours worked are logged against the task and project for accurate cost tracking
- Stakeholders notified — All team members and stakeholders subscribed to the channel see the update immediately
- Data available — Executives and account managers can query GUIDEcx at any time for current hours and milestone status across all active projects
Getting Started
- Sign up at app.autohive.com
- Connect your GUIDEcx account from the Autohive marketplace
- Configure which milestones trigger automated updates and what message format to use
- Deploy your agent and let stakeholders stay informed automatically
