The Challenge
Hybrid and virtual events introduce a unique set of operational challenges for organizers. Without the physical check-in process to confirm attendance, the entire fulfilment chain must work flawlessly:
- Manually tracking which orders have been completed is time-consuming and error-prone
- Ensuring virtual access links or physical tickets reach the correct attendees requires careful coordination
- Payment reconciliation across large order volumes is tedious without automation
- Following up with attendees who haven’t received their tickets requires manual searching through order data
- Spreadsheet-based management fails to scale as event sizes grow
These gaps lead to missed communications, frustrated attendees, and hours of manual administrative work.
The Autohive Solution
Autohive connects to Humanitix to give event organizers a fully automated order and ticket management pipeline. By retrieving comprehensive order data—buyer information, ticket quantities, and payment status—your agents can trigger the right actions at the right time without manual intervention.
Automated Order Tracking
Your Autohive agents retrieve order details from Humanitix in real time, monitoring which orders are complete, pending, or require follow-up. No more manually scanning through order lists to find gaps.
Ticket Delivery Automation
Once an order is confirmed and payment verified, automatically trigger ticket delivery workflows—whether that’s sending virtual access links, confirmation emails, or generating digital tickets for attendees.
Payment Reconciliation Workflows
Retrieve payment status data from Humanitix orders and automatically flag discrepancies, pending payments, or refund requirements, feeding directly into your finance workflows without manual spreadsheet entry.
Benefits
- Zero missed ticket deliveries - Automate delivery workflows so every confirmed order results in a ticket reaching the right attendee
- Faster payment reconciliation - Eliminate manual spreadsheet reconciliation by automating order and payment data retrieval
- Proactive attendee follow-up - Automatically identify and communicate with attendees who have outstanding payment or delivery issues
- Scalable event management - Handle thousands of orders with the same effort as managing dozens
- Complete order visibility - Maintain a real-time view of all order statuses without manual data gathering
How It Works
- Connect Humanitix - Link your Humanitix account to Autohive through the marketplace integration
- Retrieve order data - Your agent automatically fetches order details including buyer info and payment status
- Trigger ticket delivery - Confirmed orders automatically initiate your ticket delivery workflow
- Monitor payment status - Flag incomplete payments and trigger follow-up communications automatically
- Reconcile financials - Feed order and payment data into your reporting and finance workflows without manual entry
Getting Started
- Sign up at app.autohive.com
- Connect your Humanitix account from the marketplace
- Configure your order and ticket delivery automation
- Deploy your agents ahead of your next virtual or hybrid event
Learn more about the Humanitix integration on Autohive.
