The Challenge
When your support team is fielding hundreds of inquiries every day across multiple channels—email, SMS, and live chat—manual triage becomes the biggest bottleneck in your operation. Someone has to read each conversation, determine its priority, figure out who should own it, and then route it correctly. This repetitive work:
- Delays response times while messages sit unassigned in a shared inbox
- Creates inconsistent labelling that makes reporting and tracking unreliable
- Leads to conversations being missed entirely during high-volume periods
- Burns out your best agents who spend more time routing than resolving
The result is a support team working harder than ever, but customers still waiting longer than they should.
The Autohive Solution
By connecting your Missive account to Autohive AI agents, you can automate the entire triage and assignment process. Agents monitor your mailboxes continuously, applying rules based on contact domain, organisation, conversation status, or message content—and acting instantly without human intervention.
Intelligent Conversation Filtering
AI agents scan incoming conversations and filter them by mailbox status, contact attributes, or keywords. Priority contacts get flagged immediately, while routine inquiries are routed to the appropriate queue.
Automatic Team Assignment
Rather than relying on a team member to manually reassign conversations, agents use workflow automation to assign threads to the right specialist the moment they arrive—based on workload, skill set, or account ownership.
Consistent Label Application
Agents apply shared labels automatically based on conversation context, ensuring your inbox stays organised and your reporting reflects accurate categorisation—without anyone having to remember which label to use.
Benefits
- Faster first response — Conversations are assigned within seconds of arriving, not minutes or hours
- No missed tickets — Automated filtering ensures every inquiry enters a tracked workflow
- Consistent inbox hygiene — Labels and statuses are applied uniformly across all conversations
- Reduced agent burnout — Your team focuses on resolving issues, not sorting the inbox
- Scalable at any volume — Triage runs automatically whether you receive 50 or 5,000 messages a day
How It Works
- Connect Missive to Autohive — Link your Missive account through the Autohive marketplace integration
- Define your triage rules — Set filters based on contact domain, mailbox, message content, or conversation status
- Configure assignment logic — Map incoming conversation types to the right team members or queues
- Set up label rules — Define which shared labels apply to which conversation categories automatically
- Activate your agent — Your AI agent monitors the inbox and executes triage in real time, 24/7
Getting Started
- Sign up at app.autohive.com
- Connect your Missive account from the Missive integration page
- Configure your triage and assignment automation rules
- Deploy your agent and watch your inbox organise itself
