The Challenge
Modern customer communication spans more channels than ever—email, SMS, WhatsApp, and often custom channels unique to your industry. Managing all of them manually creates real problems:
- Team members spend time context-switching between platforms instead of focusing on responses
- Follow-up messages get sent late or forgotten because scheduling is manual and easily overlooked
- Different channels get inconsistent attention, with some customers receiving faster service just because of how they contacted you
- Coordinating time-zone-appropriate messaging requires someone to be awake at the right hour
The result is an uneven customer experience that depends more on which channel a customer chose than on the quality of your team.
The Autohive Solution
By connecting Missive to Autohive AI agents, your multi-channel communication becomes a single orchestrated workflow. Agents create drafts, schedule messages, and route communications across email, SMS, WhatsApp, and custom channels—automatically and at precisely the right time.
Cross-Channel Draft Creation
AI agents compose messages across all connected Missive channels from a single workflow trigger. Whether it’s a customer follow-up email, an SMS appointment reminder, or a WhatsApp notification, drafts are prepared and ready without manual input.
Intelligent Message Scheduling
Schedule messages to send at the optimal time for each customer—accounting for time zones, business hours, or campaign timing. Agents handle the scheduling logic so your team doesn’t have to stay online to ensure messages go out at the right moment.
Consistent Multi-Channel Orchestration
Rather than managing each channel independently, agents coordinate communication across all channels simultaneously. A single workflow can trigger an email confirmation, an SMS reminder, and a WhatsApp follow-up—all timed and personalised correctly.
Benefits
- Eliminate platform switching — All channel communication is orchestrated from one automated workflow
- Timely messages, every time — Scheduled sending ensures follow-ups and reminders are never late or forgotten
- Consistent customer experience — Every customer receives the same quality of communication regardless of their chosen channel
- 24/7 communication capability — Scheduled messages go out even when your team is offline
- Reduced manual workload — Agents handle drafting and scheduling, freeing your team for high-value interactions
How It Works
- Connect Missive to Autohive — Link your account through the Autohive marketplace integration
- Define your communication workflows — Map which triggers should create messages on which channels (e.g., new booking → email confirmation + SMS reminder)
- Configure scheduling rules — Set timing logic based on time zones, business hours, or specific delays
- Set up message templates — Prepare channel-appropriate message content for each workflow scenario
- Activate your agent — Multi-channel messaging runs automatically, keeping customers informed through every stage of their journey
Getting Started
- Sign up at app.autohive.com
- Connect your Missive account from the Missive integration page
- Define your multi-channel workflows and scheduling preferences
- Deploy your agent and deliver consistent, timely communication across every channel automatically
