The Challenge
Failed payments are an unavoidable reality for any subscription or invoice-based business. The difference between recovering that revenue and losing it permanently comes down to how quickly and consistently you respond.
- Payment methods expire or get cancelled, causing invoices to fail silently
- Manual dunning processes are slow and often miss customers entirely
- Attaching new payment methods and retrying invoices requires navigating the Stripe dashboard for each case
- Inconsistent follow-up means recoverable revenue is permanently lost
- Customer relationships suffer when payment issues aren’t resolved promptly and professionally
The Autohive Solution
Autohive’s Stripe integration creates an automated payment recovery loop—detecting issues, collecting updated information, and retrying charges without any manual intervention.
Automated Payment Failure Detection
When a payment fails, your workflow is immediately triggered. No more waiting to notice a declined charge buried in your Stripe dashboard.
Payment Method Retrieval and Updates
Retrieve the current payment methods on file for a customer, identify outdated or failed methods, and prompt customers to provide updated card details through automated outreach workflows.
Seamless Payment Method Attachment
When a customer provides a new payment method, your workflow automatically attaches it to their Stripe customer profile, ensuring future charges succeed.
Automated Invoice Retry
Once an updated payment method is in place, automatically retry the failed invoice—completing the payment cycle without any manual steps.
Benefits
- Recover lost revenue - Catch and resolve payment failures that would otherwise result in churn
- Respond instantly - Automated workflows react to failures the moment they occur
- Reduce manual workload - No more manually tracking and chasing failed payments
- Improve customer experience - Smooth recovery process keeps customers subscribed
- Protect cash flow - Consistent recovery processes stabilize monthly recurring revenue
How It Works
- Payment failure detected - A Stripe invoice payment fails, triggering your workflow
- Customer is identified - The workflow retrieves the customer and their current payment methods
- Outreach is triggered - An automated message prompts the customer to update their payment details
- New method is attached - When the customer provides updated details, they’re attached to the Stripe account automatically
- Invoice is retried - The failed invoice is retried with the new payment method and marked as paid on success
Getting Started
- Sign up at app.autohive.com
- Connect the Stripe integration from the Autohive marketplace
- Connect your customer communication tool (email, SMS, etc.)
- Configure your payment recovery workflow and deploy
