The Challenge
Customers frequently reach out asking “did my payment go through?” after placing an order. Answering that question usually means a support agent has to leave their ticketing system, log into a separate merchant portal, search for the right transaction, and interpret the result before responding.
- Manual portal lookups slow down every billing-related support ticket
- Agents need to context-switch between multiple systems to find one answer
- Delayed responses to payment questions erode customer trust and increase escalations
The Autohive Solution
Autohive connects directly to the Windcave REST API so your AI agents can retrieve transaction records the moment a customer asks about their order.
Key Feature 1
Instant transaction lookup by ID, using the transaction reference from the customer’s order confirmation email.
Key Feature 2
Real-time status reporting that clearly shows whether a payment succeeded, failed, or is still pending.
Key Feature 3
Secure, read-only access that keeps card data redacted while still surfacing the details support teams actually need.
Benefits
- Faster resolutions - Agents get an answer in seconds instead of minutes of manual searching
- Fewer escalations - Clear, real-time payment status reduces back-and-forth with customers
- Consistent accuracy - Data comes straight from Windcave, eliminating guesswork or stale information
How It Works
- Capture the transaction ID - Pull it from the order confirmation or support ticket
- Query Windcave - The Autohive agent retrieves the transaction record via the Windcave API
- Deliver the answer - The agent surfaces the payment status directly in the support workflow
Getting Started
- Sign up at app.autohive.com
- Connect the Windcave integration from the marketplace
- Configure your automation to query transactions by ID
- Deploy your agents to your support workflow
